Important Notice
The Kids Coach provides online therapeutic movement and wellness videos intended for children, teens, and young adults. These videos are accessed through our website without direct face-to-face interaction with our customers or their parents, guardians, carers, paid and unpaid support workers, teachers, educators, and other support people.
Introduction
These Terms and Conditions (“Terms”) govern your use of The Kids Coach website and services. By accessing or using our website, you agree to be bound by these Terms.
Use of the Website
- You must be at least 18 years old or have parental/guardian consent to use our services.
- You agree to provide accurate, current, and complete information when creating an account.
Purchases and Payments
- Payments are accepted at the time of purchase by credit card or other payment method through our secure payment system.
- For customers requiring an invoice, payment must be made within 7 days of the invoice date.
- We reserve the right to modify product fees at any time.
Intellectual Property
- All content on The Kids Coach website, including videos, text, graphics, logos, and images, is the property of The Kids Coach and is protected by copyright and other intellectual property laws.
Disclaimer for Video Use
- The exercise and therapy videos provided by The Kids Coach are intended for educational and informational purposes only. They are not a substitute for professional medical advice, diagnosis, or personalised treatment. Always seek the advice of your physician or other qualified health provider before beginning any new exercise programme.
- Users assume all risks associated with the exercises provided. The Kids Coach is not responsible for any injuries or damages resulting from participation in the exercises.
- Users must ensure they are in a safe environment when participating in exercises, confirm they are medically fit to engage in physical activity, and acknowledge that The Kids Coach is not liable for any injuries arising from unsupervised use or improper execution of exercises.
Customer Rights and Responsibilities
- Access to The Kids Coach videos and content is intended solely for the purchasing customer. Usernames, passwords, and content must not be shared with others for shared or multiple use. Any unauthorised sharing may result in the termination of access without refund.
- Customers have the right to access purchased products via The Kids Coach platform. Users are responsible for maintaining the confidentiality of their account credentials and ensuring that use of the platform is in accordance with these Terms.
- Products purchased are intended for the sole use of the purchasing customer and must not be shared, copied, or distributed to others.
Cancellation and Refund Policy
- All purchases are final, and The Kids Coach does not offer refunds, including for change of mind.
- Refunds will only be provided in cases of defective products or services not delivered as described, in accordance with Australian Consumer Law.
Liability
- The Kids Coach is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our services.
- Users acknowledge that participation in exercise activities carries inherent risks, and The Kids Coach is not responsible for any injuries or damages resulting from improper use, unsupervised participation, or failure to follow instructions.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of Western Australia. The Kids Coach operates online and can be accessed globally, with users responsible for complying with local laws if accessing from other regions. Users outside Australia must comply with their local laws, and The Kids Coach is not responsible for non-compliance with foreign laws. We also comply with GDPR for EU users, as mentioned in our Privacy Policy.
Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the website.
For any questions regarding our Privacy Policy or Terms and Conditions, please contact us at enquiries@thekidscoach.com.au.
